Company: Servesphere Solutions Pvt. Ltd.
Effective Date: [Insert Date]
We strive to deliver quality and satisfaction in every service. However, we understand that situations may arise where cancellation or refund is necessary. This policy explains how we handle such cases.
🚫 Service Cancellation
- 📅 Before Service Begins
You may cancel your booking at least 12 hours in advance without any charges. - ❗ Same-Day Cancellations
If cancelled less than 12 hours before the scheduled time, a 25% cancellation fee may apply to cover booking and staff allocation costs. - 🔄 Rescheduling
You may reschedule once for free (24-hour notice required). Repeated changes may incur a nominal rescheduling fee.
💰 Refund Policy
- ✅ Eligible for Refunds If:
- Service was not delivered as confirmed.
- You’ve cancelled in advance (as per above terms).
- There was a verified service quality issue (photos/proof required within 24 hours).
- ❌ Not Eligible for Refunds If:
- You refuse service after team arrival without valid reason.
- You booked a service but were unreachable or unavailable.
- Service was partially or fully rendered.
- ⏳ Refund Process:
Approved refunds are processed within 5–7 working days via your original payment method.
📦 Returns (For Products, If Any)
We are a service-based company. Product returns are not applicable unless bundled items (e.g., cleaning materials or pest control devices) are damaged on delivery.
📩 How to Request a Refund or Cancel
To initiate a refund or cancellation:
- 📧 Email us at: [servespheresolutions@gmail.com]
- 📞 Call or WhatsApp: [+91-9611970797, +91-9742400876]
- ⏱ Timing: 10 AM – 7 PM, Mon to Sat
Please mention your Order ID, Service Date, and a brief reason.